IT Technician

TERAPRO Group, the land professional, is a dealer of agricultural and construction machinery.  Its significant purchasing power and expertise make it a partner of choice for its customers. Terapro offers several points of service (18 branches) to better serve its customers by focusing on proximity through personalized management.

TERAPRO Group is looking for an IT technician to support the Terapro team (agricultural and heavy machinery dealer).

Main responsibilities

Under the responsibility of the IT Director, the IT support technician will be responsible for level 1 and 2 user support as well as ensuring the proper functioning, security and evolution of information technology systems in the company's branches. More specifically the employee will: 

• Respond to requests (via ticketing) from employees;
• Configure, support and manage the inventory of equipment (computers, printers, etc.) and networks as well as software for users;
• Manage user accounts and email boxes, while ensuring the security of confidential data;
• Perform the necessary analyses to justify the purchase or replacement of computer equipment and prepare bids from our various suppliers;
• Research hardware and software solutions to meet user needs;
• Improve processes and procedures;
• Participate in various special projects as required.

Profile

• Holder of a DEP, AEC or DEC in computer science (network option);
• Two (2) years of relevant experience;
• Knowledge of the Office 365 suite (Exchange Online, Teams, Sharepoint, OneDrive etc.);
• Functional English;
• Experience in the use of C2atom ticketing systems (an asset);
• Knowledge in telephony (an asset);
• Ability to travel to branches (1 to 2 days/week);
• Good ability to manage several files simultaneously;
• Available on call evenings and weekends on rotation.

Benefits

• A Retirement Savings Plan (RSP) with employer’s contributions;
• Group insurance (drug, life, disability, health care and pay-as-you-go)
• An employee assistance program (EAP);
• A referral bonus and annual sports allowance ($);
• A book of discounts valid at our BMR, Sonic and Shell stores;
• Career and advancement opportunities (more than 45 branches in the VIVACO network);
• Complete and personalized training (interactive platform);
• Access to various corporate agreements.

We thank all those who express interest. However, only selected candidates will be called for an interview.