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Assistant service manager


Job Summary

Starting date:  As soon as possible
Number of positions to fill:  1
Salary:  To be discussed
Hours:  40h - Full Time
Employment status:  Permanent
Work shift:  Day


A member of the Terapro group, J.R. Brisson Equipment Ltd. specializes in construction equipment and is a recognized leader in this sector. The company is known for its excellent service and expertise in excavation and snow removal with its line of CASE construction products. Our teams serve Eastern Ontario and Western Quebec. J.R. Brisson bases its reputation for excellence on world-class quality equipment and unbeatable personalized service.


Our Vars branch is looking for an assistant service manager who will report to the service manager. Main duties will include:

  • Manage assets to provide superior customer service response to customers repair needs;
  • Schedule technicians to match workload while maximizing efficiency;
  • Ability to quickly adjust resources as priorities change;
  • Treat both internal and external customers with equal importance;
  • Coordinate incoming customer calls to allocate required resources;
  • Manage customer expectations, both internal and external, in terms of cost and service work progress;
  •  Manage work in progress to ensure timely closure and billing;
  •   Keep clients informed of their repair needs, as well as preventive maintenance procedures, including the preparation of cost estimates for these requirements;
  •   Work closely with the PSSR to build service revenues (Site Watch, Service Pro, PPP, etc.)
  •  Provide customer service, greet customers, and offer professional service;
  • Prepare/approve all service quotes;
  • Work closely with the Warranty Coordinator to maximize our warranty recovery rate;
  • Build a strong health and safety culture within the department.



Education level
Years of experience
Languages (written)
Languages (spoken)



  • At least 5 years’ experience in a similar position;
  • Perfectly bilingual (written and spoken);
  • Good knowledge of the Microsoft Office suite;
  • Experienced in the fast-paced service sector of the automobile, trucking, industrial or agricultural machinery industries;
  • Strong analytical skills to manage performance metrics;
  • Strong experience in personnel & operations management;
  • Excellent communication & motivational skills;
  • Ability to work under pressure and with limited deadlines;
  • Leadership, team spirit and collaboration;
  • Organization and discipline in management and project follow-ups.


We offer you :

  • Defined contribution pension plan;
  • Advantageous group insurance (life, short and long term disability, drug coverage, etc.)
  • 5 days of paid personal leave;
  • Work clothing allowance available;
  • Learning and development opportunities;
  • A safe and healthy environment.

J.R. Brisson Equipment Ltd. subscribes to the principles of equity and equal opportunity in employment.

We thank all those who express interest. However, only the selected candidates will be called for an interview.


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Compact Wheel Loader
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