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Technical Advisor

Laval

Job Summary

Starting date:  As soon as possible
Number of positions to fill:  1
Salary:  To be discussed
Hours:  40h - Full Time
Employment status:  Permanent
Work shift:  Day

Description

Member of the Terapro Group, Longus | Case Construction  Specializes in construction equipment and is a renowned leader in this sector. The company is known for its excellent service and expertise in excavation and snow removal thanks to its CASE construction product line. Longus | Case Construction  bases its reputation for excellence on world class, quality equipment and unbeatable, personalized service.

THE CHALLENGES WE OFFER

We are seeking to fill the position of Technical Advisor to support the Service Manager in his/her role. The main tasks related to this position are:

  • Answering calls for service and parts requests;
  • Professional communication and interaction with clients;
  • Solving problems as described by customers;
  • Ensuring work orders are correct before closing them;
  • Explaining repairs that have been made to clients & proceeding with invoicing;
  • Gathering customer feedback and working in close collaboration with team members in finding solutions to issues that arise;
  • Managing warranty claims;
  • All other related tasks. 

Requirements

Education level
High School
Diploma
DES terminé
Years of experience
2
Languages (written)
Fr : Avancé
Languages (spoken)
Fr : Avancé

Skills

APPLICANTS SHOULD FIT THE FOLLOWING PROFILE

  • Experience in a similar position;
  • Solid knowledge of mechanics/hydraulics;
  • Perfectly bilingual;
  • Good understanding of the Office suite software;
  • Excellent communication skills both in person and on the phone;
  • Reputation for great customer-interaction skills;
  • Ability to work on a team;
  • Organizational skills and efficient tasks prioritizing;
  • Dynamic & proactive. 

Though we appreciate and consider all applications, only candidates selected for an interview will be contacted. 

 

Advantages

Insurance

Complete insurance program. 

Employee's discount

 

 

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Compact Wheel Loader
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